TERMS OF SERVICE

Terms of use "Cryogenic and vacuum systems" SIA

DEFINITIONS:

Terms – these terms, their additions, amendments, which are published on the e-store website.

Seller - "Cryogenic and vacuum systems" SIA, reg . No. 41203052082, legal address: Andreja iela 7/9, Ventspils, LV – 3601, telephone: +371 24807941. PVD reg. no. 091839.

Buyer - a natural person who places an Order on the Website and pays for the ordered Goods.

Website – a virtual website which can be found at the address https://dryeat.mozello.shop/ and where the Buyer can place orders for Goods and make payments online.

E-store – dryeat.mozello.shop , whose business address is Andreja iela 7/9, Ventspils, LV-3601, phone number in the e-store: +371 24807941, e-mail: [email protected], and which implements -shop operation, provides advice to Buyers.

Goods – all goods that the Buyer can order and buy on the Website.

Product price – the price that is indicated at the time of placing the Order at the display of each Product and the Product description, and for which the Buyer is entitled to purchase the specific Products. The price of the Product does not include the charge for the delivery of the Goods or the charge for the Buyer's expenses, which he incurs when returning the Goods himself.

Order – An Order placed online by the Buyer on the website, in which the Buyer indicates the Goods that he has chosen to purchase, as well as the method of delivery of the Goods and the place of receipt of the Goods. The order is considered fully completed when the Buyer has completed payment for the Goods specified in the Order.

Shopping Basket – a virtual basket of goods, in which the Buyer can freely include the selected Goods or delete them. Deletion of goods from the shopping basket is possible only until the time when the Buyer starts making payment for the goods included in the shopping basket.

Distance contract - in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia , a contract concluded between the Buyer and the Seller remotely in the online mode of the Website, by which the Buyer has expressed a clear and unequivocal desire to purchase the Goods specified in the Order, while the Seller undertakes to deliver the Goods specified in the Order to the Buyer.

Right of withdrawal – the right of the Buyer (a natural person who is a "consumer" in the context of the Law on the Protection of Consumer Rights) within 14 days after the day of receipt of the Product, to refuse the Goods in accordance with the procedure for exercising the right of withdrawal.



1. General provisions

  • The Rules determine the purchase of Goods in the e- shop , making purchases on the Website, as well as determine the legal relationship between the Seller and the Buyer.
  • The rules have been developed and the legal relations between the Seller and the Buyer are regulated in accordance with the laws and regulations of the Republic of Latvia.
  • The Seller has the right to unilaterally change the Terms at any time. Amendments and additions to the Terms can be found on the website. Amendments or additions to the Terms come into force on the day they are published on the Website, unless the Terms provide otherwise.
  • The buyer can order the goods without registration.

2. Product catalog, Product prices

  • The images of the Products on the website are illustrative and informative. The photograph of the Goods or the Goods' packaging may differ from the size and appearance of the real Goods or the Goods' packaging.
  • The Goods are sold at the prices indicated for each of the Goods.
  • All prices of the Goods are indicated with value added tax (hereinafter referred to as VAT).
  • The delivery fee is calculated separately from the price of the goods. Delivery costs are not included in the product price.

3. Finding the product

  • It is important for the buyer to enter his data accurately so that the seller can send the product without errors and contact the buyer if necessary.
  • At the moment when the Buyer has put all the Products in the Shopping Cart, the Buyer must press the "Open Cart" -> "ORDER" button, after which it will be possible to proceed to the next order step - "Finishing the Order". 
  • The buyer must enter the personal data required for the processing and delivery of the purchase and select the payment method (payment card), the delivery method (the buyer can see the delivery price) and the delivery address.
               - Types of payments: internet payments with a payment card.
               - Delivery methods: Omniva, Venipak and DPD packages and courier service (Latvia, Lithuania, Estonia).
    • The buyer must indicate with a tick that he is informed that after confirming the order it will no longer be possible to make changes to it and that he agrees to the terms of use and the privacy policy.

                     ⍌ We inform you that after confirmation of the order , it will no longer be possible to make changes
                     ⍌ You agree terms of use and privacy policy

  • The final fee (including delivery costs) for the Goods placed in the Buyer's Shopping Cart is displayed in the Order window after pressing the "NEXT" button.
  • In the event that one of the goods ordered and transferred by the buyer is not available, the e-store employee will contact the buyer and the money paid will be returned to him.

4. Order execution

  • If the Buyer has indicated in the Order that he wants the Goods to be delivered by courier, the Buyer must provide his phone number when placing the Order, the Buyer cannot change the address of the place of delivery of the Goods after the Order has been confirmed. Before the delivery of the Goods to the place chosen by the Buyer, the courier will contact the Buyer in advance to clarify the place of delivery of the Goods and indicate to the Buyer the time when it will arrive.
  • If the Buyer has indicated another way of receiving the Order, then the Buyer can go to the designated place of receipt after receiving the notification.
  • The Buyer is aware that the courier will not wait for a long time and if the Buyer cannot be found at the address indicated in the Order or if the Buyer is not found at the time agreed upon, or if the Buyer does not answer the specified telephone number, in that case the Seller shall not be responsible for non-receipt of the Goods or delay in receipt. If the Buyer is not at all at the address or place indicated in the Order or cannot be found at the specified time, then in case of non-delivery of the Goods, the money paid for the Goods and for the delivery of the Goods will not be returned to the Buyer.
  • The seller does not take responsibility for the delay of courier services or other delivery-related service providers, delivery delays, regardless of the circumstances that caused the delivery delay.

5. Receiving the goods

  • Upon receipt of the Goods, the Buyer confirms the fact of receipt of the Goods. Inside the product package, the Buyer can find the Goods delivery note - an invoice that will show all the ordered Goods, with their names, the price of each Product and the total amount for the Goods and delivery (if there is a paid delivery).
  • Based on these Terms and the Distance Agreement referred to in Section 13 of the Terms, which is concluded at the time of placing the Order between the Buyer and the Seller, as well as based on the possibilities provided by the laws and regulations of the Republic of Latvia regarding the preparation of electronic documents, the Goods delivery note will not be signed physically with a handwritten signature. The justification for the above is: 1) The delivery note for the goods will be prepared electronically and the exchange of data between the Seller and the Buyer will take place electronically, namely - the Buyer places the order by submitting his purchase data on the website, 2) the Buyer confirms his agreement to the Terms and thereby clearly agrees to the fact, that the Goods delivery note is prepared electronically without a signature.

6. Quality of goods and responsibility for storage of goods

  • The expiration date of the Products is visible on the Product packaging.
  • When opening the package, the buyer is obliged to check whether the goods correspond to what he ordered, as well as whether the quantity corresponds to what was sent. Defects and damages must also be checked by the Buyer.
  • If the buyer wants to refuse the goods, they must be unused, undamaged in their original appearance, with tags, untorn labels, undamaged packaging. The Buyer is responsible for the decrease in the value of the Goods if the Goods were used for a purpose for which they were not intended.
  • The Buyer must carefully read the information on the Product packaging before using the Product. If the Buyer has not followed the instructions for use of the Product or the storage rules of the Products indicated on the label, the Buyer loses the right of withdrawal, loses the right to file a Consumer's claim.

7. Right of withdrawal

  • The right of withdrawal is the right of the Buyer (a natural person who is a "consumer" in the context of the Law on the Protection of Consumer Rights) within 14 days, counting from the day when the Buyer or a third party indicated by the Buyer has received the Goods, to refuse the Goods in accordance with the procedure for exercising the right of withdrawal.
  • The buyer cannot use the right of withdrawal if:
  1. Purchased Goods that are perishable or can be used up quickly;
  2. Goods that require certain storage conditions (humidity, light, temperature, etc. restrictions);
  3. If the Buyer has opened the Product's packaging or if the packaging or the Products are damaged.
  • The Buyer shall notify the Seller of using the right of withdrawal by filling out the withdrawal form . The completed form together with the Product is sent or delivered by the Buyer to "Cryogenic and vacuum systems" SIA, Andreja iela 7/9, Ventspils, LV-3601. The Buyer shall bear the cost of returning and shipping the Goods.
  • The Seller shall refund to the Buyer the amount of money received from the Buyer for the returned Goods, excluding delivery costs, within 14 days from the day when the Seller has received a completed Cancellation form from the Buyer (decision to withdraw from the contract) and when the Seller has received back the Goods that the Buyer refuses. The seller repays the mentioned amount by making a transfer to the buyer's bank account.

8. Examination of complaints, proposals and suggestions

  • Any Buyer can make suggestions, proposals about its work to the e-store, or make a complaint by sending an e-mail to [email protected] . Or get in touch with us.

9. Processing of personal data of the buyer

  • All information about the Buyer, which the Buyer transfers to the Seller and which became known when the Buyer provided such information on the Website, will be considered voluntarily submitted by the Buyer.
  • The intended purpose of personal data processing is the processing of orders and purchases of goods when shopping in the e-store.
  • "Cryogenic and vacuum systems" SIA uses the following categories of personal data for the administration of the e-shop: name, surname, contact information, e-mail address, phone number, delivery address.
  • Information about the Buyer is considered confidential and the Seller will use it exclusively for the processing of personal data, the purpose of which is to organize the purchase of Goods, the implementation of Goods delivery services and to inform the Buyer about news in the range of Goods, if the Buyer has agreed to it. The Buyer's personal data will be used to the extent necessary to fulfill the Buyer's Orders and ensure the delivery of the Goods to the Buyer.
  • The buyer has the right to access his personal data at any time, to correct them if they have changed, as well as to delete the data if they are incorrect or out of date.
  • The Buyer has the right to refuse to receive news at any time, in which case the Buyer must send an e-mail to the address: [email protected].

10. Limitations of liability and circumstances of force majeure

  • The Buyer is responsible for the damages it will have caused to the Seller by violating the Terms.
  • The Seller shall not be liable to the Buyer for losses or damages incurred by the Buyer due to non-delivery of the Goods on time or delay in delivery, or if the delivery of the Goods is delayed or postponed due to bad or unforeseen weather conditions.

11. Conclusion of the distance contract, term of the distance contract

  • By confirming the Order, the Buyer clearly and unequivocally confirms that he has agreed to conclude and has concluded a Distance Contract in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia, that he has undertaken to fulfill the obligations of the Distance Contract, and also indicates that the Buyer is of legal age a natural person who is aware that he has the necessary financial means to pay for the ordered Goods.
  • If the Buyer is under 18 years of age, he confirms that he has informed his legal representative who has given his consent to the conclusion of the Distance Agreement and, if necessary, his legal representative will assume the obligations of the concluded Distance Agreement.
  • The distance contract is concluded at the moment when the Buyer has fully completed the payment for the ordered Goods and receives the Seller's confirmation by e-mail that the Buyer's order has been accepted and the payment has been received.
  • In the case of a distance contract, the Buyer is responsible for maintaining the quality and safety of the Product during the period of exercise of the right of withdrawal. The buyer must keep the original packaging of the Product so that the Product is not externally mechanically damaged and that it is not adversely affected by external conditions.
  • The Distance Agreement is valid for as long as the obligations arising from the Distance Agreement are enforceable.

12. Dispute Resolution

  • All disputes that will arise between the Buyer and the Seller, or that will arise in connection with the purchase of Goods, the Parties will try to resolve in the form of mutual negotiations or correspondence with the aim of reaching a mutually beneficial and acceptable solution.
  • If the dispute cannot be resolved through negotiations or correspondence, the Parties will resolve the dispute in the court of the Republic of Latvia, observing the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller can be referred to the Consumer Rights Protection Center or the court of the Republic of Latvia for resolution.

13. Other provisions

  • The Seller has the right to deny access to the user if the Seller receives relevant instructions from law enforcement authorities or if the Buyer has caused damage to the Seller, hacked into the Website, unlawfully or legally accessed other people's data stored on the Website or in the system.